FAQs
Find answers to common questions about our services, treatments, payments, insurance, and more
- 01
✔ Acute & chronic low back pain
✔ Chronic back pain
✔ Disc bulges, protrusions, prolapses
✔ Disc degenerative joint disease
✔ Herniated disc
✔ Mid back pain & stiffness
✔ Neck pain, dizziness, vertigo & headaches
✔ Rib cage dysfunction
✔ Scheuermann's disease
✔ Sciatica, nerve pain & nerve radiculopathy
✔ Scoliosis
✔ Spinal stenosis & spinal fusion rehab
✔ Spondylolysis & spondylolisthesis
✔ Thoracic outlet syndrome
✔ T4 syndrome
✔ TMJ dysfunction
✔ Wry neck
✔ Whiplash & concussion
- 02
✔ AC joint sprains
✔ Arthritis
✔ Bankart lesions
✔ Bicep tendon ruptures
✔ Frozen shoulder (Adhesive capsulitis)
✔ Hill Sach lesions
✔ Labral tears
✔ Long thoracic nerve palsy
✔ Pec strains/rupture
✔ Rotator cuff tear and rotator cuff injuries
✔ Scapular dyskinesia
✔ Shoulder impingement
✔ Shoulder instability, dislocation, subluxation
✔ SLAP lesion/tear
✔ Subacromial & subdeltoid bursitis
✔ The painful and stiff shoulder
✔ The painful and unstable shoulder
✔ The painful and weak shoulder
- 03
✔ Bicep tendinopathy
✔ Bicep tendon rupture
✔ Carpal instability
✔ Carpal tunnel syndrome
✔ Colles fracture
✔ Cubital tunnel syndrome
✔ Golfer's elbow (medial epicondylitis)
✔ Guyon's canal syndrome
✔ Olecranon bursitis
✔ Pronator teres syndrome
✔ Radial head fracture
✔ Scaphoid fracture
✔ Smith's fracture
✔ Tennis elbow (lateral epicondylitis)
✔ TFCC injury
✔ Tricep tendinopathy
✔ Ulnar nerve entrapment
✔ Wrist pain with sports
- 04
✔ De Quervain's syndrome ✔ Dupuytren's contracture ✔ Finger dislocation ✔ Flexor & extensor tendon injuries ✔ Hand arthritis ✔ Jersey finger ✔ Ligament sprain ✔ Mallet finger ✔ Metacarpal fracture ✔ Nerve pain ✔ Rheumatoid arthritis ✔ Skier's thumb ✔ Swan-neck deformity ✔ Thumb subluxation ✔ Trigger finger
- 05
✔ Adductor strain & tendinopathy
✔ Clinical biomechanics of hip pain & ITBFS
✔ Femoral fracture
✔ Groin pain
✔ Hamstring strain/tear/rupture
✔ Hip dislocation rehab
✔ Hip impingement (FAI)
✔ Iliopsoas tendinopathy
✔ Iliotibial band syndrome
✔ Labral tear
✔ Piriformis syndrome
✔ Quad contusion
✔ Quad strain/tear/rupture
✔ Snapping hip syndrome
✔ Trochanteric bursitis & lateral hip pain
- 06
✔ Ankle fracture
✔ Achilles rupture
✔ Achilles tendinitis
✔ Achilles tendinopathy
✔ Ankle sprain
✔ Calf pain
✔ Compartment syndrome
✔ Gastroc strain
✔ Peroneal tendinopathy
✔ Peroneal tendon subluxation
✔ Peroneal tendonitis
✔ Posterior tibial tendon dysfunction
✔ Sever's disease
✔ Shin splints
✔ Sinus tarsi syndrome
✔ Tarsal tunnel syndrome
✔ Tibialis anterior dysfunction
- 07
✔ Ankle fracture ✔ Achilles rupture ✔ Achilles tendinitis ✔ Achilles tendinopathy ✔ Ankle sprain ✔ Calf pain ✔ Compartment syndrome ✔ Gastroc strain ✔ Peroneal tendinopathy ✔ Peroneal tendon subluxation ✔ Peroneal tendonitis ✔ Posterior tibial tendon dysfunction ✔ Sever's disease ✔ Shin splints ✔ Sinus tarsi syndrome ✔ Tarsal tunnel syndrome ✔ Tibialis anterior dysfunction
- 08
✔ Arthritis
✔ Bunions
✔ Flat feet problems
✔ Foot fracture
✔ High arch problems
✔ Heel pain
✔ Hallux valgus
✔ Hallux rigidus
✔ Jones fracture
✔ Lisfranc injuries
✔ Metatarsalgia
✔ Metatarsal fracture
✔ Morton's neuroma
✔ Peripheral neuropathy
✔ Plantar fasciitis
✔ Retrocalcaneal bursitis
✔ Stress fracture
✔ Turf toe
- 09
✔ Arthritic conditions ✔ Bone spurs ✔ Chronic regional pain syndrome (CRPS) ✔ Compulsory Third Party Insurance (CTP) ✔ Core strengthening ✔ Fractures & casting ✔ Motor Vehicle Accidents Injuries (MVA) ✔ Nerve compression & nerve injuries ✔ Nerve radiculopathy & radicular nerve pain ✔ Osteochondritis dissecans ✔ Pelvic floor rehab ✔ Poor posture - analysis & correction ✔ Post-surgery rehab ✔ Repetitive strain injuries (RSI) ✔ Second opinion physio
Common Conditions and Injuries We Treat
- 01
Physiotherapists are highly trained to assess, diagnose, and treat a wide range of injuries and movement-related issues. You may benefit from seeing a physiotherapist if you:
Have bruising, swelling, or deformity
Have sustained an injury—whether at home, in a car accident, or while playing sport
Are experiencing muscle or joint pain, especially if it is severe or persistent
Have muscle weakness affecting movement or function
Experience pins and needles or numbness
Have difficulty with balance or have had falls
Need guidance on exercise programs for rehabilitation or injury prevention
Want to improve strength, flexibility, or overall fitness
Are returning to activity or sport after an injury or surgery
Want to enhance sporting performance
Have recently had a baby and are experiencing pain or discomfort
If you're unsure whether physiotherapy can help, reach out to our experienced team—we’re happy to answer your questions and guide you in the right direction.
- 02
Your initial appointment will involve:
A discussion about your injury, symptoms, and goals
A thorough physical assessment
Hands-on treatment and/or exercise-based therapy
A personalised home exercise program provided through our app to support your recovery
- 03
Private patients do not need a referral to see any of our therapists.
However, if you are seeking treatment under Medicare EPC, CTP, or DVA, a doctor's referral is required before booking an appointment.
- 04
The length of treatment depends on a number of factors including:
The area of injury
The type of injury
Your stage of recovery
How much pain you are in
How irritable your symptoms are
It often takes a little longer during your initial consultation than follow up sessions as your physio will want to perform a number of assessment techniques and ask a few questions to ensure they make the most accurate diagnosis of your problem. Then treatment will be a focused combination of manual therapy, massage, acupuncture and exercise to help relieve any symptoms in the short and long term.
Typically sessions go for 40 minutes, but 60 minute initial and follow-up sessions are available on offer and are generally recommended for complex cases with multiple sites of pain or injury. If you are unsure, give us a call and we will advise you on the length of your session that will be most suitable for your problem.
- 05
For most musculoskeletal injuries, physiotherapy can be highly effective. However, recovery is a process, and most conditions do not resolve overnight. The body follows a natural healing timeline, and it is essential to support this process throughout the tissue repair phase.
We strongly recommend seeking treatment as early as possible, ideally during the acute phase of an injury. In general, the longer an injury persists, the more complex recovery can become, often requiring more time to achieve significant progress.
Every individual and injury is unique, and responses to treatment will vary. If we determine that your recovery is not progressing as expected, we may refer you to a specialist for further assessment or additional support to ensure you receive the most appropriate care.
- 06
No, a scan is not routinely required before treatment. Your physiotherapist will assess your condition and advise if imaging is necessary.
If you already have scans or medical reports, please bring them along so we can review them during your appointment.
- 07
Your physiotherapist will provide a clearer timeline after your initial consultation. However, as a general guide:
Minor, acute injuries: 4-8 sessions
Moderate, sub-acute injuries: 8-12 sessions
Complex, long-term chronic conditions: 12-16+ sessions
If progress is slower than expected, we may recommend imaging or a specialist referral to ensure you receive the best possible care.
- 08
Yes! Physiotherapy is not just for pain management. Our therapists assess and address movement imbalances, reduced mobility, or weaknesses that could contribute to future injuries.
We take a preventative approach—helping you optimise movement, improve strength, and reduce the risk of injury before it becomes a problem.
- 09
We offer a range of evidence-based treatment techniques, including:
Dry needling
Manual therapy
Strength and conditioning
Taping
And much more, tailored to your needs and recovery goals.
- 10
Yes, we offer telehealth consultations for those unable to attend in person. These include assessment, exercise prescription, and expert guidance to support your rehabilitation remotely.
- 11
Yes, we treat children and adolescents, provided:
A parent or guardian is present during the session
If the patient is over 15, they may attend alone with written parental consent
Appointments & Treatment
Session Details & Logistics
- 01
If available, please bring:
Scans (X-rays, MRIs, ultrasounds)
Medical reports or doctor’s letters
Referrals (if applicable)
Insurance details and claim numbers (for CTP, DVA, or Medicare EPC claims)
Also, bring your health fund card (if claiming via private health insurance) and a payment method (cash or card).
- 02
Wear comfortable, loose-fitting clothing, such as a t-shirt and shorts.
Depending on the area being assessed, your physiotherapist may ask you to expose certain areas (e.g., mid-back). If needed, we can provide towels for draping to ensure your comfort.
- 03
Yes, you are welcome to bring a support person to your session.
- 04
Yes, we offer workplace and ergonomic assessments to help optimise your work environment, improve posture, and reduce injury risk.
- 05
Yes, we provide:
2-on-1 exercise sessions
Group reformer Pilates sessions (up to three participants)
These sessions focus on strength, mobility, and injury prevention in a supervised setting.
Fees, Insurance & Billing
- 01
Our pricing is available on our online booking platform and varies based on whether you are booking an initial consultation or a follow-up appointment, as well as the type of service required.
- 02
No, we do not accept WorkCover claims. However, if you require physiotherapy for a work-related injury, you may still book an appointment as a private patient. We recommend discussing your options with your employer or WorkCover representative to explore alternative providers covered under the scheme.
- 03
Yes, our licensed practitioners' services can be claimed through your private health fund via HICAPS.
Your health fund card will be swiped on the spot, and you’ll only need to pay the gap cost upfront.
We accept cash and all major credit cards. However, we recommend checking with your health fund provider before your appointment to confirm your coverage.
- 04
Your gap payment depends on your individual health fund provider and level of cover.
As a service provider, we do not have access to this information, so we recommend checking with your health fund directly to confirm your out-of-pocket costs.
- 05
Yes, for DVA and CTP insurance claims, we bill the insurer directly, provided your claim has been approved and you have given us a claim number.
In some cases, you may need to pay upfront. If so, we will provide an invoice for you to submit to your insurer for reimbursement.
- 06
Medicare does not typically cover physiotherapy unless you have a Chronic Disease Management (CDM) plan (formerly EPC) from your GP.
Medicare provides a rebate of $60.35 per session, up to five sessions per year for eligible patients.
Your GP will determine how many sessions can be allocated to physiotherapy.
To claim this rebate, we can provide an invoice so you can submit a claim to Medicare and be reimbursed separately.
Please note that there may be an out-of-pocket expense, as our fees may exceed the Medicare rebate.
- 07
We require at least 24 hours’ notice for cancellations.
Less than 24 hours' notice: $80 cancellation fee applies.
Within three hours of the appointment: The full consultation fee will be charged.
- 08
Yes! We offer discounted rates when purchasing session packs, which can be redeemed for any of our services as long as they are of equal or lesser value.
✔ 5-Pack: 5% off
✔ 10-Pack: 10% off
✔ 20-pack: 12% discount
✔ 50-pack: 15% discount
Our packs provide flexibility, allowing you to mix and match services while ensuring a cost-effective and seamless approach to your rehabilitation and performance training.
- 09
Once you have given consent you may withdraw that consent at any time.
Your condition and treatment options will be discussed so that you are appropriately informed and, together with your physiotherapist, can make decisions relating to your treatment.
You are entitled to refuse any form of treatment and are encouraged to communicate any concerns with your physiotherapist.
Personal Questions
In order to obtain a clear picture of your injury and its impact on your daily activities and function, your physiotherapist may ask questions of a personal nature. The more relevant information you provide, the better we can tailor a treatment plan specific to your needs. Our staff adheres to the Privacy and Confidentiality Act and recognises the importance of a trusting relationship for sharing personal information, treating it with the utmost respect.
AI-assisted note-taking software may be used to securely capture and manage session notes. For more information, please visit patientnotes.app/privacy-and-compliance.
Physical Contact
If you feel uncomfortable at any time please inform your physiotherapist and any physical contact can cease immediately.
It is likely that physical contact will be necessary during the course of examination, assessment and treatment. Please inform your physiotherapist if anything can be done to assist your comfort or if you have any concerns.
Children and Minors
For the treatment of a minor this form must be signed by a custodian. Presence of a parent or caregiver is requested for anyone under the age of 16 years receiving treatment.
Treatment Risks
Treatments may also include modalities such as heat, ice, therapeutic taping, TENS, interferential current, shock wave and electric muscular stimulation.
Other treatment options include acupuncture/dry needling, that involve the insertion of single use, sterile, disposable needles through the skin, into the underlying muscles.
Potential small but possible risk factors:
Manual therapy: Joint and/or muscle soreness
Exercise therapy: Joint and/or muscle soreness
Electrical modalities: Minor skin irritations such as redness or rash
Therapeutic Taping: Minor skin irritations such as redness or rash
Acupuncture/Dry Needling: Minor soreness, bleeding or bruising, nausea, fainting, infection, shock convulsions, possible perforation of internal organs, stuck or bend needles, and fetal distress in pregnant women.
I understand that the primary goals of my treatment(s) are to help reduce my pain and improve my mobility, strength, endurance, function and quality of life. I understand that there are very small possibilities of risks or complications that may result from the above listed treatments. I do not expect the therapist to anticipate all the possible risks and complications. I wish to rely on the therapist to exercise proper judgment during the course of treatment to make decisions based upon my best interest.
Foreseeable risks will be discussed with you prior to administering treatment.
By undertaking treatment, you hereby accept and give voluntary consent for the administration of treatment deemed appropriate by the treating therapist.