Expert physio.
From anywhere.

Any smartphone, tablet, or laptop with a camera and internet connection. We'll send you a secure video link before your appointment — no apps to download, no account to create. Just click the link. Video quality matters for movement assessment, so a stable Wi-Fi connection is preferable to mobile data if possible.

For many conditions — especially those involving exercise rehabilitation, chronic pain, post-surgical follow-up, and movement-based issues — telehealth is equally effective. The main limitation is that hands-on techniques like manual therapy, dry needling, or massage can't be delivered remotely. If your condition needs those, we'll recommend coming in.

Telehealth rebate coverage varies by health fund and policy level. We recommend contacting your fund before your appointment to confirm. We'll provide a receipt so you can claim — though HICAPS on-the-spot claiming is only available for in-clinic visits.

Private patients can book directly without any referral. If you're accessing sessions under a Medicare Chronic Disease Management (CDM/EPC) plan, a GP referral is required before booking. DVA and CTP patients also require a referral.

Absolutely — and many patients do. A common approach is an initial in-clinic assessment, followed by telehealth sessions for exercise progression and check-ins, then periodic in-clinic visits for hands-on work. Your physio will help you figure out the right mix.

Wear comfortable, loose-fitting clothing. Have a clear space large enough to lie down, stand, and move around. If you have previous scans or reports (X-rays, MRIs), have them on hand. Make sure your device is charged and your internet is stable — poor video quality affects what your physio can observe.