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LEGAL & POLICIES
Terms of Use &
Patient Consent.
Our commitment to transparent, informed care. Please read before your first appointment.
Last updated: September 2026
Terms of Use.
Using this website and our services — a plain-English summary
By accessing our website or attending our clinic, you agree to these terms. They exist to ensure our services are used appropriately and that both patients and practitioners are protected.
Website use
This website is operated by Strength & Pilates Physiotherapy (ABN available on request). The content provided on this website is for general informational purposes only and does not constitute medical advice. Always seek the advice of a qualified health professional for any medical condition or concern.
Accuracy of information
We make every effort to keep the information on this website accurate and current. However, health guidelines, fees, and practitioner availability may change. We recommend contacting the clinic directly to confirm current information before relying on it for treatment decisions.
Online booking
By booking an appointment through our online system, you agree to our cancellation policy and consent to being contacted regarding your appointment. Bookings are not confirmed until you receive a confirmation email or call from our team.
Third-party links
Our website may contain links to third-party sites (e.g. our booking system, patient notes software). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.
Intellectual property
All content on this website — including text, images, graphics, and design — is the property of Strength & Pilates Physiotherapy or used with permission. You may not reproduce, distribute, or use our content without written permission.
Limitation of liability
To the extent permitted by law, Strength & Pilates Physiotherapy is not liable for any loss or damage arising from your use of this website or reliance on information contained herein.
📩 Questions about these terms? Contact us at info@spphysiotherapy.com or call 0423 538 057.
Patient Consent.
Before receiving treatment at Strength & Pilates Physiotherapy, all patients are asked to provide informed consent. The following outlines what this means and what you are agreeing to.
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Your consent is voluntary and can be withdrawn at any time. Once you have given consent, you may withdraw it at any point during your treatment without affecting your right to receive care.
Your clinician will discuss your condition, assessment findings and treatment options with you so that you can make informed decisions about your care.
You are encouraged to ask questions or raise concerns at any time. You may decline any assessment or treatment, and once consent has been provided, you may withdraw your consent at any time without affecting your right to receive appropriate care.
Foreseeable or material risks relevant to a proposed treatment will be discussed with you before proceeding.
By providing consent through your intake form and during your consultations, you voluntarily consent to assessment and treatment by your treating clinician. Treatment outcomes cannot be guaranteed, and your consent may be withdrawn at any time.
Personal Information.
To understand your condition and how it affects your daily activities, work, exercise and function, your clinician may ask questions of a personal or health-related nature.
Providing relevant and accurate information helps your clinician appropriately assess your condition and tailor your treatment and management plan to your individual needs.
Your personal and health information will be handled respectfully and confidentially and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your information will not be disclosed to third parties without your consent except where permitted or required by law, or where reasonably necessary for the provision of your healthcare.
AI-Assisted Clinical Documentation
To assist with accurate and efficient clinical documentation, your clinician may use secure AI-assisted software during or following your consultation.
These tools may process information discussed during your consultation to assist your clinician in preparing draft clinical notes, letters, reports, treatment plans or other clinical documentation.
Strength & Pilates Physiotherapy currently uses AI-assisted healthcare documentation tools including PatientNotes and Preve.
Use of AI-assisted documentation is optional. You may opt out at any time, including before or during your consultation. Choosing not to use AI-assisted documentation will not affect your ability to receive treatment or the care provided to you.
If you would prefer that AI-assisted documentation is not used during your consultation, please indicate this on your intake form or let your clinician know at any time.
How your information is handled
Our AI-assisted documentation providers state that patient information is not used to train their AI models.
Preve states that patient data is stored locally within the applicable region, including its Australia and New Zealand region. Preve also states that consultation audio is not stored or retained. Audio is streamed for processing and destroyed in real time.
PatientNotes maintains its own privacy, security and data-handling policies, which can be reviewed below.
AI-assisted tools support, rather than replace, your clinician. AI-generated documentation is reviewed by the clinician, who remains responsible for your clinical record and all clinical decisions relating to your care.
Further information about the privacy, security and data-handling practices of the tools we use is available here:
PatientNotes Privacy & Compliance
If you have any questions or concerns about AI-assisted documentation, please discuss these with your clinician.
Physical Contact.
Physical contact may be required as part of your examination, assessment and treatment.
Your clinician will explain relevant procedures and you are encouraged to communicate if you have any questions or concerns.
Please let your clinician know if anything can be done to assist your comfort. If you feel uncomfortable at any time, you may ask for physical contact, an assessment or treatment to stop immediately.
Children & Minors.
For patients under 18 years of age, consent must be provided by a parent, legal guardian or other person legally authorised to provide consent where required.
We request that a parent or caregiver be present during appointments for patients under 16 years of age.
Where a parent or guardian is unable to attend, please contact the clinic before the appointment so that appropriate consent arrangements can be made.
Treatment Risks.
Treatment is tailored to your individual presentation and may include:
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Exercise and rehabilitation
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Manual therapy
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Acupuncture or dry needling
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Therapeutic taping
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Heat or ice
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Electrical modalities such as TENS, interferential current or electrical muscle stimulation
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Shockwave therapy
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Other appropriate physiotherapy or allied health interventions discussed with you
As with any healthcare intervention, treatment may involve potential side effects or risks. These vary depending on the treatment provided and your individual circumstances.
Common or foreseeable effects may include temporary muscle or joint soreness, fatigue, tenderness, bruising or a temporary aggravation of symptoms. Skin irritation may occur with taping or some electrical modalities.
Acupuncture and dry needling may result in temporary soreness, minor bleeding or bruising. Less commonly, people may experience dizziness or fainting. Infection and injury to underlying structures are rare complications.
Your clinician will consider your individual circumstances, medical history and relevant precautions when recommending treatment.
Any material or foreseeable risks relevant to a proposed treatment will be discussed with you before proceeding.
You are encouraged to ask questions about the potential benefits, risks and alternatives to any recommended treatment. You may decline or stop a treatment at any time.
Privacy Policy.
Strength & Pilates Physiotherapy is committed to protecting your personal and health information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
We may collect information including:
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Your name, date of birth and contact details
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Health history, injury information and treatment records
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Information relevant to your assessment, treatment and ongoing care
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Medicare, DVA, workers compensation, CTP, NDIS or private insurance information where applicable
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Payment and billing information
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Communications between you and the clinic
How we use your information
We may use your information:
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To provide and manage your healthcare
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To maintain clinical records
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To communicate with you regarding appointments and your care
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To communicate with other healthcare professionals involved in your care where appropriate and with your consent, or otherwise where permitted by law
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To process payments, rebates and insurance claims
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To meet our professional, legal and regulatory obligations
Storage and security
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Clinical records are stored using secure practice-management software. We may also use third-party healthcare technology providers, including AI-assisted documentation software, to assist in providing and documenting your care.
Further information about our use of AI-assisted software is provided in the AI-Assisted Clinical Documentation section above.
Access and corrections
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
Please contact info@spphysiotherapy.com with any privacy-related requests or concerns.
Cancellation Policy.
We require 24 hours notice to cancel or reschedule an appointment without a fee. This allows us to offer that time to other patients who need care.
NOTICE GIVEN
FEE APPLICABLE
24+ hours
No charge
Less than 24 hours
$90 cancellation fee
Less than 3 hours / No-show
Full session fee
We understand that emergencies and unexpected events occur. If something genuinely prevents you from attending, please contact us as early as possible and we will do our best to accommodate you.
Cancellation fees are not covered by Medicare or private health insurance.