Terms of Use | Physiotherapy

LEGAL & POLICIES

Terms of Use &
Patient Consent.

Our commitment to transparent, informed care. Please read before your first appointment.

Last updated: March 2025

Terms of Use.

Using this website and our services — a plain-English summary

By accessing our website or attending our clinic, you agree to these terms. They exist to ensure our services are used appropriately and that both patients and practitioners are protected.

Website use

This website is operated by Strength & Pilates Physiotherapy (ABN available on request). The content provided on this website is for general informational purposes only and does not constitute medical advice. Always seek the advice of a qualified health professional for any medical condition or concern.

Accuracy of information

We make every effort to keep the information on this website accurate and current. However, health guidelines, fees, and practitioner availability may change. We recommend contacting the clinic directly to confirm current information before relying on it for treatment decisions.

Online booking

By booking an appointment through our online system, you agree to our cancellation policy and consent to being contacted regarding your appointment. Bookings are not confirmed until you receive a confirmation email or call from our team.

Third-party links

Our website may contain links to third-party sites (e.g. our booking system, patient notes software). We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Intellectual property

All content on this website — including text, images, graphics, and design — is the property of Strength & Pilates Physiotherapy or used with permission. You may not reproduce, distribute, or use our content without written permission.

Limitation of liability

To the extent permitted by law, Strength & Pilates Physiotherapy is not liable for any loss or damage arising from your use of this website or reliance on information contained herein.

📩 Questions about these terms? Contact us at info@spphysiotherapy.com or call 0423 538 057.

Patient Consent.

Before receiving treatment at Strength & Pilates Physiotherapy, all patients are asked to provide informed consent. The following outlines what this means and what you are agreeing to.

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Your consent is voluntary and can be withdrawn at any time. Once you have given consent, you may withdraw it at any point during your treatment without affecting your right to receive care.

Your condition and treatment options will be discussed so that you are appropriately informed and, together with your physiotherapist, can make decisions relating to your treatment.

You are entitled to refuse any form of treatment and are encouraged to communicate any concerns with your physiotherapist. Foreseeable risks will be discussed with you prior to administering any treatment.

By signing your intake form (or by attending your appointment having reviewed this page), you give your voluntary consent for the administration of treatment deemed appropriate by your treating therapist. You understand that the primary goals of your treatment are to help reduce pain and improve mobility, strength, endurance, function, and quality of life.

Personal Information.

In order to obtain a clear picture of your injury and its impact on your daily activities and function, your physiotherapist may ask questions of a personal nature. The more relevant information you provide, the better we can tailor a treatment plan specific to your needs.

Our staff adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We recognize the importance of a trusting relationship for sharing personal information and treat all information with the utmost respect and confidentiality.

Your information will not be disclosed to any third party without your consent, except where required by law or for direct treatment purposes (e.g. correspondence with your referring GP).

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AI-assisted note-taking: We may use AI-assisted software to securely capture and manage session notes. For full details on data handling and security, please visit patientnotes.app/privacy-and-compliance. If you have concerns, please speak with your physiotherapist before your session.

Physical Contact.

It is likely that physical contact will be necessary during the course of examination, assessment, and treatment. Your physiotherapist will always explain what they are doing and why before proceeding.

Please inform your physiotherapist if anything can be done to assist your comfort, or if you have any concerns. If you feel uncomfortable at any time, please inform your physiotherapist and any physical contact can cease immediately.

Children & Minors.

For the treatment of a minor, the consent form must be signed by a custodian (parent or legal guardian).

The presence of a parent or caregiver is requested for anyone under the age of 16 years receiving treatment. For patients aged 15 and over, written parental consent is sufficient if a parent or guardian cannot attend in person.

Treatment Risks.

We believe in fully informed consent. Below is a clear summary of the treatment modalities we may use and their associated risk factors. All risks are small but possible, and foreseeable risks will always be discussed with you before any treatment begins.

Treatments may include modalities such as heat, ice, therapeutic taping, TENS, interferential current, shockwave therapy, and electrical muscular stimulation. Other options include acupuncture or dry needling, involving the insertion of single-use, sterile, disposable needles through the skin into the underlying muscles.

TREATMENT TYPE

POSSIBLE RISK FACTORS

Manual therapy

Joint and/or muscle soreness

Exercise therapy

Joint and/or muscle soreness

Electrical modalities

Minor skin irritations such as redness or rash

Therapeutic taping

Minor skin irritations such as redness or rash

Acupuncture / Dry needling

Minor soreness, bleeding or bruising, nausea, fainting, infection, shock, convulsions, possible perforation of internal organs, stuck or bent needles, and fetal distress in pregnant women

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You do not expect the therapist to anticipate all possible risks and complications. You wish to rely on the therapist to exercise proper judgment during the course of treatment to make decisions based on your best interest. Foreseeable risks will always be discussed with you prior to administering treatment.

Privacy Policy.

Strength & Pilates Physiotherapy is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

Name, date of birth, contact details
Health history, injury details, and treatment records
Medicare, DVA, or insurance information where relevant
Payment information (processed securely — we do not store card details)

How we use it

To provide and manage your physiotherapy or allied health treatment
To communicate with you about appointments and your care
To correspond with your referring GP or other health practitioners (with your consent)
To process payments and rebates (Medicare, private health, DVA)

Storage and security

Your records are stored in Cliniko, a HIPAA-compliant practice management system with Australian data hosting. Session notes may be captured using AI-assisted software — see patientnotes.app/privacy-and-compliance for details.

Access and corrections

You have the right to access the personal information we hold about you and to request corrections. Contact us at info@spphysiotherapy.com to make a request.

Cancellation Policy.

We require 24 hours notice to cancel or reschedule an appointment without a fee. This allows us to offer that time to other patients who need care.

NOTICE GIVEN

FEE APPLICABLE

24+ hours

No charge

Less than 24 hours

$80 cancellation fee

Less than 3 hours / No-show

Full session fee

We understand that emergencies and unexpected events occur. If something genuinely prevents you from attending, please contact us as early as possible and we will do our best to accommodate you.

Cancellation fees are not covered by Medicare or private health insurance.

Terms of Use & Patient Consent.